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In short, we do everything that is needed to enable you to buy or sell your dream property, and we believe that this is the minimum service that any estate agent should offer.
We offer a premium, responsive, 24 hour service to make sure our clients are happy and to ensure that we are putting ourselves in the best position to find the right property, or the right buyer at the right price.
Launch the property on social media to generate pre-market interest.
Pick up the phone to our targeted buyers to generate further interest before going live.
Prepare the bespoke details with care and ensure our clients are happy with them before going live on social media channels, property search engines and on our website.
Fully qualify any enquiries before arranging an appointment.
Show our buyers multiple properties where possible, increasing the footfall and possibility of matching the right people with the right properties.
Ensure we are fully prepared for viewings, with knowledge our clients and buyers' position, in addition to our buyers' requirements.
Negotiate fully any received offers, ensuring that we are giving our buyers an excellent experience, but our clients' interests are being protected.
Work tirelessly on keeping the sale and any related chains together. Once the sale is agreed, the hard works starts.
Drive the sale forward to ensure the soonest possible exchange and agreeable completion.
Keep constant and open communication to ensure all parties are continuously up-to-date.
Work reactively. We work on the front foot and proactively target buyers through a bespoke strategy on our database and on social media. We do not sit and wait for the business to come to us.
Rely on email. We are available by email, phone, text message, WhatsApp and message functions within our social media channels. We offer a highly responsive service using the medium that you would prefer.
Poor quality marketing. We will not send an 'accompanied viewer' to do the viewings on your property. We do not believe viewings should be done by someone who does not know the property and does not understand you, your position and the buyer’s, requirements.
Sit and wait for the property to exchange – we will manage the process and drive the transaction forward.
Try and force our client to accept a low offer. We love to negotiate.
Offer optional extras to our service. We offer the 'premium package' and nothing else.
Treat our clients differently depending on the value of the property. Everyone is given the premium service and treated with courtesy and professionalism.
Let a property sit around on the market. If the original strategy isn't working, we will highlight this and offer alternative options. Proactive sales management can be crucial to selling a property and we are not short of ideas!
Charge any hidden fees. Our terms are discussed with you in person and kept simple in writing.
Disregard the importance of communication.
Rocket science. We believe that quality estate agency is a combination of simple things, done well.
Pressure tactics. We always act professionally and take a consultative approach to every decision, making sure all options are explored.
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